CUSTOMER SUPPORT


SHIPPINGS

Conditions for Free Shipping

If your purchase exceeds AR $ 1200 (one thousand two hundred Argentine pesos), the shipment runs on our account! This benefit applies only to deliveries in the territory of the Argentine Republic.

This discount is applied automatically, when your cart records that you have reached that amount. Free shipping is a regular delivery service, EXCLUSIVE for retail purchases.

Types of Shipping / Available Delivery Companies

In all cases (for regional, national and international shipments), it is important that you understand that when you confirm your purchase, you acquire a product plus a delivery service.

Monoblock is responsible for damages, faults and inconveniences in the product purchased, but not for the delivery service, which in the case of presenting inconveniences, must be corrected by the company contracted. All transport companies include within their costs an insurance that covers the costs of shipments that present problems of which the company was responsible. In the event that the responsibility for non-delivery was the consumer (for example, when the he/she provides an incomplete or erroneous address), the cost of a second shipment will be paid by the customer.

That is why we give you the option to choose if you want to personally pick up your purchase in our store, or in case you are unable to attend, to choose the company of your preference for shipping. If your company of preference is not listed among our options, before confirming your order, consult us at quiero@monoblock.tv if it is possible to opt for it (in most cases, it is).

Of course, in case of inconvenience in a delivery, we will do everything in our power to facilitate our customers the task of recovering the products of the mail and / or transport depots, reimbursement of the cost of shipping by the mailing company and / or transport, or in the positive resolution of the problem. We will not be able to reimburse products that have been misplaced by the mail and / or transport company (such reimbursement will be charged to the insurance contracted by those companies). We will not be able to reimburse or replace products that have been broken, so it is imperative that you check the status of the package before signing the acknowledgment and that you reject packages that you see in bad condition, wet, broken, violated in their security belts or perceive that they have damaged content. For more information on replacements and returns, see the corresponding section here.

Delivery Times

If you have doubts about the delivery time that corresponds to your order, or you have a special request consult us by phone or at quiero@monoblock.tv before confirming or checking out your order.

If you are in Buenos Aires and you urgently need to pick up your order, do not buy it online: directly visit one of our stores to purchase your product.

Do not attend to pick up a product purchased online in our store before receiving the email that informs you that your order is actually waiting for you in that store. We will not be able to make any exceptions in the delivery of the product.

The delivery time depends on the availability of the product plus the shipping time.

The deposit output of a product available in stock is at least 24 hours. The order processing takes place until 17.30 hs. There is no processing of orders or deliveries on Saturdays, Sundays or holidays, so the processing time of an order made on Friday night, will be up to 72 hours.

To calculate the time it will take your order to arrive at your house, use the following formula:

Depot (24-72 hs) + Shipping time = Delivery time

Estimated shipping times are as follows:

Capital Federal: 3 to 10 business days.

GBA: 3 to 10 business days.

Inside the country, up to 800 km from the Capital: from 5 to 15 working days.
More than 800 km from the Capital: from 10 to 20 business days.

We say that they are estimated because they can be modified in high season (for example christmas, new year, blackfriday, etc.) when the increase of the packages in transit causes delays that are beyond our control.

The home delivery is made on business days from 8.30 to 6.00 pm to anyone over the age of 18 who reports your document.

What happens if I am not at home at the time of delivery?

Correo Argentino) will visit your address on business days from 8 a.m. to 6:00 p.m. The delivery is not nominative, this means that you can receive your order any person over the age of 18 who identifies himself, stating his name and ID can recieve your order. Try to indicate an address where you or a person you trust are present during the hours of delivery.

If on the first visit they do not find "answer" (a person who receives the package), they will return to the 24 hours. If they do not find people in the address again, they will leave a "Notice of Visit", with data about the nearest post office, where you can pick up your order, within 48 to 120 hours after the notice. The note will clearly indicate the address and time, as well as the time that your package will remain on deposit.

If you do not withdraw your package at the indicated times, it will return to our store, where you can withdraw it free of charge from Monday to Friday from 12 p.m. to 8:00 p.m.

Receipt of product indicates compliance. Check your package well before signing the receipt.

If you have not received the package and do not find the "Notice of Visit", within the maximum period of delivery of the package, contact us immediately at +54 11 4832-8011 or by email to quiero@monoblock.tv so we can help you to claim your delivery.

Shipping costs

We want to give you the best options so that your purchase arrives safely at your hands, although because of the type of products, weight and volume, sometimes we have some limitations. We accept your suggestions at quiero@monoblock.tv

Here are our available options.

Shipping costs within Argentina:

DestinationRegional
(Includes: CABA; Prov. Bs.As.; City of Córdoba; City of Santa Fe; Rosario; Paraná)
National 
(Rest of the country)
Sent byCorreo ArgentinoCorreo Argentino
From 0 to 1kg.(*)$ 101.-$ 140.-
From 1 to 2kg. (*)$ 101.-$ 140.-
From 2 to 3kg. (*)$ 119.-$ 175,50.-
From 3 to 5kg. (*)$ 119.-$ 175,50.-

*  PRICES IN ARGENTINE PESOS. These values ​​include taxes.

International Shipping

Shipping Cost in the Rest of the World:

The amounts detailed below are expressed in Argentine pesos:

DestinationBordering CountriesRest of AmericaRest of the world
Sent byCorreo ArgentinoCorreo ArgentinoCorreo Argentino
Up to 1kg.$ 400,00.-$ 545,00.-$ 595,00.-
Up to  2kg.$ 675,00.-$ 895,00.-$ 990,00.-

It is important that you understand that when you confirm your purchase, you acquire a product + a delivery service.

Monoblock is responsible for damages, faults and inconveniences in the product purchased, but not for the delivery service, which in the case of presenting inconveniences, must be corrected by the company contracted. All transport companies include within their costs insurance that covers the costs of shipments that present disadvantages of which the company was responsible. In the event that the responsibility for non-delivery outside the consumer (for example, when the latter provides an incomplete or erroneous address), the cost of a second shipment will be borne by the customer.

That is why we give you the option to choose if you want to personally withdraw your purchase in our premises, or in case you are unable to attend, to choose the company of your preference for shipping. If your company of preference is not listed among our options, before confirming your order, consult us at quiero@monoblock.tv if it is possible to opt for it (in most cases, it is).

Of course, in case of inconvenience in a delivery, we will do everything in our power to facilitate our customers the task of recovering the products of the mail and / or transport depots, reimbursement of the cost of shipping by the mailing company and / or transport, or in the positive resolution of the problem. We will not be able to reimburse products that have been misplaced by the mail and / or transport company (such reimbursement will be charged to the insurance contracted by those companies). We will not be able to reimburse or replace products that have been broken, so it is imperative that you check the status of the package before signing the acknowledgment and that you reject packages that you see in bad condition, wet, broken, violated in their security belts or perceive that they have damaged content. For more information on replacements and returns, see the corresponding section here. (Link to What do I do if my product arrived defective or damaged?)

Customs taxes

Once the shipment arrives at the customs of the destination country, depending on the legislation of that country, they may require you to pay customs duties prior to the delivery or pick up of your package. These taxes are the exclusive responsibility of the customer and vary in each country without prior notice or notification. Since we are not in a position to determine the existence or the exact charge of these customs taxes, we recommend you to contact the local customs office in your country to obtain accurate and up-to-date information before purchase. The "customs clearance" charges are also the sole responsibility of the customer and comply with local regulations that apply to some customs in the world.

Please understand that once your products leave our warehouse we will not have any way to modify your route or prevent them from passing through the Customs in your country.